Privacy Policy

777cx is an online casino and sports betting platform operated for players in Bangladesh. For all privacy-related enquiries, requests to exercise your data rights, or concerns about how your personal data is handled, you may contact our data team at [email protected]. Please note that email addresses on this site are displayed as plain text only and are not clickable links. We aim to respond to all privacy-related requests within five business days of receipt.

777cx is committed to protecting the privacy of all individuals whose data it processes. This policy has been written in plain English to ensure that every player — regardless of technical background — can understand how their data is used. It covers data collected through the 777cx website, the betting and casino product, customer support channels and all promotional communications.

The table below summarises the categories of personal data 777cx collects, the purpose for collecting each category and the lawful basis on which that collection rests.

777cx uses the personal data it collects strictly for the purposes described at the time of collection and for the following operational purposes:

• To operate your account, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and settle bets and casino game outcomes correctly.
• To verify your identity and age in compliance with our responsible gaming obligations — specifically the 21+ age requirement enforced across all 777cx accounts.
• To detect, investigate and prevent fraud, money laundering, bonus abuse and other prohibited activities described in our Terms & Conditions.
• To send you account notifications, security alerts and — where you have opted in — promotional communications about bonuses, cricket betting offers and seasonal promotions relevant to your account activity.

777cx does not sell, rent or trade your personal data to any third party for marketing purposes. Data is shared with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay and partner banks receive only the transaction reference data strictly necessary to process a specific deposit or withdrawal. 777cx does not share full account profiles with payment processors.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming and NetEnt receive anonymised session identifiers needed to deliver game content and record RNG outcomes. They do not receive your name, mobile number or payment details.
• Legal and regulatory authorities: 777cx will disclose personal data to competent authorities when required to do so by applicable law, court order or binding regulatory instruction. In such cases, 777cx will disclose only the minimum data necessary to satisfy the legal requirement.

777cx retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the lifetime of the account plus a minimum of five years after account closure to satisfy financial record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; identity verification documents are retained for a minimum of five years from the date of submission or account closure, whichever is later; technical logs (IP addresses, session data) are retained for a rolling 12-month period unless longer retention is required for an open fraud investigation.

When retention periods expire, 777cx securely deletes or anonymises the relevant data so that it can no longer be linked to an individual. If you request early deletion of your data, 777cx will action that request to the extent permitted by applicable law — data that must be retained to satisfy a legal obligation cannot be deleted early, but 777cx will suppress its use for any other purpose during the mandatory retention window.

777cx uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Essential cookies: required to keep you logged in, maintain your session, remember your language preference and ensure secure navigation across the platform. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to understand how players navigate the site, which pages are visited most frequently and where users encounter errors. All analytics data is aggregated and cannot identify an individual player.
• You can manage cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use any core 777cx service including betting, deposits, withdrawals or live casino games.

777cx applies industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. All data transmitted between your device and the 777cx platform is protected by SSL encryption. Account passwords are stored using one-way cryptographic hashing — 777cx support staff cannot retrieve your password, only reset it. Access to personal data within 777cx's internal systems is restricted on a need-to-know basis and is subject to audit logging.

In the event of a personal data breach that poses a risk to account holders, 777cx will notify affected users and, where legally required, the competent supervisory authority, within the timeframe required by applicable law. The notification will include the nature of the breach, the data categories affected, the likely consequences and the measures taken to address it.

777cx does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If you believe that a minor has created an account or provided personal data to 777cx, please contact us immediately at [email protected]. 777cx will close any account confirmed to be held by a minor, void all transactions associated with that account and delete or securely dispose of any personal data collected in connection with it, to the extent permitted by applicable law.

• Age verification is conducted at account registration and may be repeated at any point during the account's lifecycle. Providing false date-of-birth information during registration constitutes a material breach of the 777cx Terms & Conditions.
• Parental controls: parents or guardians who become aware that a minor in their care has accessed the 777cx platform should contact us immediately. We also recommend the use of device-level parental control software to prevent minors from accessing gambling websites.
• 777cx supports responsible gaming tools including deposit limits, session time reminders and self-exclusion. For more information on these tools, please visit our Responsible Gaming page.

777cx reserves the right to update this Privacy Policy at any time. When material changes are made — for example, if 777cx begins processing a new category of personal data or shares data with a new category of third party — registered account holders will be notified via their registered contact details or by a prominent notice on the platform before the change takes effect. The effective date of the most recent version is shown at the top of this page.

Your continued use of the 777cx platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated policy. If you do not accept the revised policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

To exercise any of your data rights, submit a privacy complaint, ask a question about this policy, or report a suspected data breach, please contact the 777cx data team at [email protected]. Please include your registered mobile number or username in your message so we can locate your account records. All privacy requests are handled in strict confidence. We aim to acknowledge all requests within two business days and to resolve them fully within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — if this occurs, we will notify you before the initial 30-day period expires.